Consulting services to optimize process, technology and operations

Value Chain

Diagnosis and optimization of key processes across the supply chain, identifying opportunities, redesigning operations and prioritizing initiatives.

• End-to-end value chain assessment
• Opportunity identification and prioritization
• Operational redesign by stage
• KPI alignment and performance model
• Transformation roadmap and quick wins

Process Redesign

Mapping, simplification, standardization and improvement of operational and administrative processes so that operations become traceable, repeatable and measurable.

• AS-IS mapping
• TO-BE design
• Standardization and simplification
• Roles and responsibilities (RACI)
• Operational performance indicators
• Continuous improvement and governance

Systems Architecture and Implementation

Functional design, configuration, implementation and stabilization of technology platforms for planning, execution and analytics.

• Functional design and architecture
• Requirements gathering
• Configuration and development
• Testing and integrations
• Data migration
• Training, go-live and stabilization

Project Management

End-to-end management of strategic, technological and operational initiatives with executive visibility and risk control.

• PMO and project governance
• Scope, timeline and cost planning
• Risk and dependency management
• Progress and milestone tracking
• Coordination across multiple stakeholders
• Executive communication

Change Management

Support to achieve real adoption, effective training and long-term sustainability of changes introduced in processes and technology.

• Impact analysis on people and processes
• Adoption strategy
• Change communication and narrative
• Role-based training
• User support and reinforcement
• Adoption measurement

Systems Support

Functional support, continuous improvement, stabilization and evolution of implemented solutions to extend the life and value of the investment.

• Functional support and SLA
• Issue resolution
• Enhancements and evolution
• Usage optimization
• Operational documentation
• Ongoing training